Training Customer Focus Selling Skills (JAKARTA)

Training Customer Focus Selling Skills (JAKARTA)

23-24 Januari 2020
20-21 Februari 2020
23-24 Maret 2020
23-24 April 2020
18-19 Mei 2020
22-23 Juni 2020
23-24 Juli 2020
24-25 Agustus 2020
21-22 September 2020
22-23 Oktober 2020
23-24 November 2020
21-22 Desember 2020

Tempat
Hotel Dreamtel/Hotel Maxone Jakarta

Pendahuluan
Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.

TOPIK BAHASAN

1: ROLES OF SALESPERSONS

  • Market Conditions and Challenges;
  • Building Competitiveness Factors;
  • The Selling Challenges;
  • The Role of Salesperson;
  • The Persuasive  Selling Process;

2: PROSPECTING AND CONTACTING

  • The Prospecting Funnel;
  • The Power of Referrals;
  • Qualification and Sales Strategy;
  • Initial Contact; Introduction Letter;
  • Initial Contact: Phone Call;
  • Cold Calling;
  • Choosing Methods of Contact;
  • Tips for Telephone Appointment.

3: PLANNING THE SALES

  • Planning the Sales;
  • Anticipating the Customer’s Needs;
  • Qualifying the Sales;
  • Developing Relationship with prospect.
  • Gathering Information;
  • The Information Gathering “Funnel”;

GROUP DISCUSSION: PREPARING PRODUCT BENEFIT

INDIVIDUAL PRESENTATION AND FEEDBACK

Each participant  will be asked to presents the benefits of each products using OHP and or LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.

4: PRESENTING SOLUTION AND CLOSING THE SALES

  • Presenting Solution;
  • Deciding on the Value-added Solution;
  • Checking for Viable Solution;
  • Developing the Presentation Strategy;
  • Written Proposals;
  • Gaining Customer’s Commitment (Closing the Sales);
  • Buying Signals;
  • Action – Keeping the Commitments;
Jadwal Lainnya :   Shopfloor Leadership (JAKARTA)

5: WORKING WITH OBSTACLES AND HANDLING COMPLAINTS

  • Working with Obstacles;
  • Customer Obstacles;
  • Types of Obstacles;
  • Dealing with Obstacles;
  • Tips in Handling Complaints

INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES

6: COACHING AND MENTORING

  • Introduction to coaching;
  • What is coaching, counseling, and mentoring;
  • How to determine if coaching is needed;
  • Coaching model;
  • Feedback exercise; performance feedback tips;
  • Steps for conducting formal observation;
  • Coaching response exercise;
  • Review of handling difficult employees;
  • Effective mentoring techniques

INDIVIDUAL ROLE-PLAY: DEALING WITH OBSTACLES AND HANDLING COMPLAINTS

FASILITATOR :
Trainer Team

INVESTASI
Rp 4.500.000,- (Empat Juta Lima Ratus Ribu Rupiah)

FASILITAS :

  1. Seminar Kits (Handcopy Materi + Tas + ATK + Flashdisk)
  2. Makan Siang
  3. Coffee Break
  4. Sertifikat

 

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  7. Mohon tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan. Jika ada pertanyaan bisa menghubungi 0851-0249-5051 dan 0899-812-1246
  8. Jika Anda mendaftarkan training ini untuk orang lain mohon cantumkan nama dan email di bawah ini
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