Professional Customer Service | Informasi Training Pelatihan Workshop

Professional Customer Service

Start:      Apr 25, ‘09 09:00a
End:      Apr 25, ‘09 4:30p
Location:      Hotel Ibis Tamarin – Jakarta

Tanggal
25 April 2009

Tempat
Hotel Ibis Tamarin, Jakarta

Pembicara / Fasilitator
1. Dra. Psi. Ani. Wijaya, MM
2. Glenn J Sompie, SE, MM, MA
3. Johnson Alvonco, Ph. D

Harga
Rp. 1.495.000,-/ orang
(Seminar kit, Certificate, Lunch, Snack)

Materi
1. Consept Profesional Customer Service
2. Salesmanship Spirit
3. Developing Service Value
4. Service Excellence
5. Service Attitude
6. Interpersonal Communication Skill
7. SMART Handling Complaint

Jadwal Lainnya :   Job Analysis & Evaluation (Jakarta)