19-20 Juni 2008
09:00 – 16:00


Rp. 2.500.000,-
(termasuk hard & soft copy materi, Sertifikat, Lunch & Coffee Break, souvenir, Seminar Kit)

This seminar equips you with proven supervisory techniques that you can put into action immediately…plus the tools savvy supervisors use to plan, organize, communicate and monitor effectively in every situation. Don’t miss this opportunity to examine your daily responsibilities outside of the office, in the company of your peers…to learn “the ropes” of management… to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

1. Understand how to succeed in a rapidly changing environment
2. Learn to plan, organize, communicate and monitor like a pro
3. Apply the most appropriate supervisory style to each individual and situation
4. Understand your legal responsibilities
5. Learn how to give constructive criticism
6. Maximize productivity by capitalizing on individual differences
7. Learn techniques to cope with difficult employees
8. Use delegation for effective employee development, time management and motivation
9. Increase job satisfaction and work output through coaching

1. Embracing Your New Role and Expectations
– What your boss, employees, peers and senior management expect from you in your supervisory role
– Four basic management functions: planning, organizing, communicating, monitoring
2. Managing a Diverse Workforce
– Diversity issues and how they affect you, your work unit and your company
3. Filling Your Communication Skills Toolbox
– Advantages and disadvantages of one-way vs. two-way communication
– Capitalize on the benefits of e-mail
4. Communications and Team Performance
– Demonstrate paraphrasing to check for content understanding
– Experience the impact of nonverbal communication
– Send harmonious messages
– How to ask questions that get the answers you really need
5. Coaching for High Quality Performance
– Give and receive constructive criticism
– How to minimize defensiveness in yourself and others
– Demonstrate a ? ve-step coaching discussion model
6. Creating a Motivating Environment
– The essentials of motivation
– Demonstrate rules for reinforcing productive behavior
7. Taking Delegation, Performance and Team Development to the Next Level of Excellence
– Use delegation as a motivational tool
– Develop a strategy for solving a current employee motivational problem
8. Managing Performance Appraisals
– Understand your company’s appraisal system
– Record-keeping and compliance issues
– Write a performance appraisal document
– Conduct an effective performance appraisal meeting
9. Managing Time Effectively
– Key principles of effective time management
– Share time management best practices
– Five stages of managing meetings
10.Planning for Continuing Growth
– Select and prioritize your own next steps
– Develop an action plan for continuing professional development

New supervisors with less than five years of supervisory experience.

Kode : CTT

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  7. Mohon tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan. Jika ada pertanyaan bisa menghubungi 0851-0249-5051 dan 0899-812-1246
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