Conflict Management (JAKARTA)

Conflict Management (JAKARTA)

29 JULI 2016 – Jakarta*

Detail Outline :

  • Introduction :
    Conflict and Conflict Management
    Healthy and Unhealthy ways to manage conflicts
    The relation of achievement motivation to organizational performance and personal success.
  • Conflict Resolution Mode :
    Thomas Kilmann conflict mode instrument
    Avoiding
    Accommodating
    Competing
    Compromising
    Collaborating
    Factors affecting your conflict resolution mode
    Applying conflict resolution mode in each situation
  • Four Keys to Conflict Management :
    A – Atasi Stres
    K – Kelola Emosi
    S – Sesuaikan perilaku non verbal
    I – Ikuti dengan sikap terbuka
  • Resolving conflicts by learning to listen
    Resolving conflicts is listening
    Important listening skill in conflict resolution
    Encouraging
    Clarifying
    Restating
    Reflecting Feeling
    Validating

Investasi :
Rp. 2.200.000+ppn

 

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