COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT

COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT

Jadwal & Tempat:  
Kamis-Jum’at,  27-28 Maret 2014
Pk. 09.00 – 16.00 WIB
Hotel Santika Premiere Jogja
Investasi : Rp. 4.500.000,-/Peserta
Including : Sertifikat,Training Modules, Workshop kit, Lunch, Snack, Foto 10 R.

TRAINING OBJECTIVE :

  • Understand why people communicate and behave differently
  • Be more assertive in dealing with other in most situations
  • More understand on human feeling, thinking and behaviour
  • Successfully resolving conflicts
  • Be prepared to manage conflict involve bosses, peers and sub ordinates

TRAINING MATERIAL OUTLINE :

  1. Knowing yourself before knowing others
    • Effective Communication
    • How to manage a good massage
  2. Developing your emotional intelligence
  3. Empathy Communications
    • Listening not hearing
    • Becoming Interactive Listener
    • Becoming massage centre  vs  speaker centred
    • Planning, organize meetting and presentation
  4. Advantages of assertives behaviour and why you should develop the skills
  5. Being assertive in difficult situation
    • Positive Thinking and creative
    • Presentations overview
  6. Interpersonal Communication and team work
    • Small group dynamic
    • Problem solving in a small group setting
  7. Managing Conflik using assertive behaviour
  8. Presenting creating hard feeling
  9. Handling Objection and criticisms in team environment
  10. Handling Objection or respons of the audience

TRAINER:  
Praktisi Expert yang telah banyak memberikan training tentang COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT dengan menggunakan tools yang maksimal dalam meningkatkan keterampilan dalam komunikasi.

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  7. Mohon tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan. Jika ada pertanyaan bisa menghubungi 0851-0249-5051 dan 0899-812-1246
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