Basic Telecommunication PABX (BANDUNG)

Basic Telecommunication PABX (BANDUNG)

Tanggal

• 17 Jul 2017-19 Jul 2017
• 14 Aug 2017-16 Aug 2017
• 18 Sep 2017-20 Sep 2017
• 16 Oct 2017-18 Oct 2017
• 30 Oct 2017-01 Nov 2017
• 27 Dec 2017-29 Dec 2017

TRAINING DURATION
3 hari

Jam Pelaksanaan
08.30 – 16.00 WIB

TEMPAT
Hotel Kagum Group Bandung (Golden Flower, Banana Inn, Grand Seriti, Carrcadin, Amaroossa, Grand Serela, Gino Feruci, Verona Palace, Malaka, Zodiac Taurus)

Pembicara / Fasilitator
Dr. Ir. Ian Josef Matheus Edward, MT adalah praktisi IT semenjak tahun 1993, seorang dosen Teknik Elektro ITB yang menamatkan gelar Doktornya di Manajemen Telekomunikasi Teknik Elektro Universitas Indonesia. Beliau juga seorang Project Manager riset bersama pengembangan system radio non line of sight untuk daerah rural RDC Telkom, Project Manager Konsultasi radio Trunking untuk Oil Company, Team Wind Energy, Telemetry and Telecommunication Systems – International Project, Dubai dan India juga Team Telecommunication System Project Laos. Beliau adalah penanggung jawab pelatihan IT Untuk Pertamina, Bank Indonesia, BRI dan Exelcomindo.

INVESTATION PRICE/PERSON :

1. Rp 5.950.000/person (full fare)  or
2. Rp 5.750.000/person (early bird, payment 1 week before training)  or
3. Rp 5.500.000/person (if there are 3 or more participants from the same company)

FACILITIES FOR PARTICIPANTS:

1. Training Module
2. Training CD contains training material
3. For practice session : All softwares related to this training is supplied and installed to participants’ laptop/notebook by team / instructor
4. Certificate
5. Stationeries: NoteBook and Ballpoint
6. T-Shirt
7. Bag or backpackers
8. Training Photo
9. Training room with full AC facilities and multimedia
10. Once lunch and twice coffeebreak every day of training
11. Qualified and experienced instructor
12. Transportation for participants from hotel of participants to/from hotel of training (if minimal number of participants from one company is 4 persons)

TRAINING OBJECTIVE :

1. Mempelajari dasar dari sistem PBX (arsitektur dan teknologi)
2. Memahami sistem IP-PBX (arsitektur dan teknologi). Dibandingkan dengan sistem yang baru seperti: Cisco System Avvid IP Telephony Systems dengan sistem IP-PBX dari vendor lain
3. Menggali keunggulan dan keandalan dari suatu switching PBX
4. Mereduksi ketergantungan dari suatu sistem vendor dan konsultan untuk mengevaluasi dan memilih sistem PBX
5. Mengenali kemampuan unjuk kerja dari sistem PBX: desktop communications, call distribution management, networking, dan messaging
6. Menggali kemampuan sistem PBX dalam masalah mobile communication, multimedia applications dan broadband networking

WHO SHOULD ATTEND?
Pelatihan dirancang untuk manager, analis, technical support dan yang bertanggung jawab terhadap evaluasi system telekomunikasi. Dan akan memberikan suatu nilai tambah yang besar bagi konsultan, implementor dan user dalam memilih system switching.

TRAINING MATERIAL OUTLINE :

1. Pendahuluan PBX system
   
   • Definisi Sistem PBX
   • Evolusi Digital PBX
   • Menuju sistem IP-PBX
2. Teknologi PBX
   
   • Pendahuluan (Elemen Hardware PBX, Elemen Software PBX)
   • Perencanaan Switching Network (Fundamental – TDM/PCM circuit switching, Fundamental – IP packet switching, Topologi Sistem Switching)
   • Analisis Trafik (Circuit Switched Station Traffic – CSS ratings, IP LAN/WAN QOS Issues, Trunk Traffic Engineering – Erlang Calculation)
   • Perencanaan Call Processing PBX (Topologi Elemen Sistem Processing Tradisional, Kapasitas – Busy hour call processing)
   • IP-PBX Call Control Issues (H.323, SIP)
   • Pertimbangan Rancangan System Cabinet
   • Circuit Cards (System, Service, Support)
   • Analisis Ukuran Sistem PBX
   • Wiring/cabling Fundamentals
   • Equipment Room dan Lingkungan
3. PBX Terminal Equipment
   
   • Station User Terminals (Desktop telephones, analog, digital, IP, Softphones, Mobile phones)
   • Terminal Options, Attendant Position
4. Fundamental Call Processing
5. PBX Multi-Premises Networking
6. ACD-Based Call Centers
   
   • ACD Basics
   • Call Center Designs
   • ACD Terminology
   • Call screening/ routing/ Distribution
   • MIS Reports
   • Advanced Call Center Concepts
   • Agent Skills
   • Networking
   • Call Blending
   • E-Commerce Webcenter Integration
7. Computer Telephony Integration
   
   • CTI Fundamentals
   • Message Commands/ Links
   • CTI Applications, Desktop PC Telephony
8. Mobile Communications
   
   • Wireless PBX Options
   • Integrated Cellular Options
   • Mobile Communication Issues (Pricing, Traffic, System Integration)
9. System Management
   
   • Maintenance/Diagnostics Systems
   • System Administration
   • Fault Management
   • CDR/Call Accounting
   • Security Issues
10. System Evaluation and Vendor Screening Topics
    
    • RFP Considerations
    • Application Issues
    • PBX Information Sources
    Pendaftaran Sementara

    1. Judul Pelatihan (Mohon di Copy Paste)(required)
    2. Nama(required)
    3. Email(valid email required)
    4. Nama Perusahaan(required)
    5. Jabatan
    6. Telp Kantor(required)
    7. Fax
    8. No HP(required)
    9. Jumlah Peserta
    10. Jenis pembayaran (transfer atau cash)
    11. Mohon tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan. Jika ada pertanyaan bisa menghubungi 0851-0249-5051 dan 0899-812-1246
    12. Jika Anda mendaftarkan training ini untuk orang lain mohon cantumkan nama dan email di bawah ini
    13. Penanggung Jawab Training
    14. Email Penanggung Jawab Training
    15. Verifikasi

     

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