May 19 -21, 2015
De Java Hotel – Bandung

It is time to disassemble your box and start thinking outside of it

GML Performance Consulting  proudly presents:

PMX   Process Management Excellence A 3 Day Practical and Competitive Workshop on Process Improvement

Companies and Government Departments are always seeking to reduce their costs and improve the quality of their services. Today the endless pursuit of process excellence namely “faster, better and cheaper” products and services is a key challenge all organisations face.

GML has done extensive world-wide research on ways organisations attempt to achieve process excellence. Working with their Australian partner Dr Paul Walsh from the University of New South Wales Executive Education Unit, GML has developed a unique process improvement method known as MMI or Map-Measure-Improve. Following the MMI method guarantees measureable improvement in business process performance.

GML is pleased to announce The 2nd Annual PMX Workshop led by Dr Paul Walsh. Over 3 days participants will learn how to Map, Measure and Improve their business processes reaching new levels of performance.

Participants will walk away with the Excel-based tools and templates that support the MMI method.

Competition brings out the best in people. GML will offer teams from companies and government departments the opportunity to apply the MMI method to a process of their choosing. Teams will compete against one another in two categories:

  1. Best MMI application in government
  2. Best MMI application in business

An Award ceremony will be hosted by GML and Dr Paul Walsh.

Participants will experience the tools and techniques behind MMI through a simulated process improvement activity based on the principles of adult learning.  The simulation will provide a safe learning environment where participants can experiment with the different phases of MMI and have fun learning new concepts.

Process Management
Process management (PM) is a management system, which specifically organizes the work processes in companies, in which its ultimate purpose is to create work processes that are:

  1. Effective, give the results as expected by customers (both external and internal)
  2. Efficient, use resources optimally and eliminate bureaucracy
  3. Adaptive, have the flexibility in encountering the changes ahead

Process management needs to be conducted to ensure that the company’s business process is already advancing effectively and efficiently. The success in process management gives direct impact to a lot of strategy objectives.

Those strategy objectives are:

  1. Financial Perspective: Increase cost efficiency, Increase Asset Utilization.
  2. Customer Perspective: Increase customer satisfaction.
  3. Internal Business Process Perspective: Improve lead time, reduce wastes, improve product quality
  4. Learning & Growth Perspective: Increase employee satisfaction.

On improving the process management, there are three simple steps applied in one continuous cycle, which become the key success factor of process excellence:




Company Metric / Measures Benefit / Savings
General Electric (1 year period) Financial $ 2.4 billion
Motorola (10 year period) Financial $ 14 billion
Allied Signal (5 year period) Financial $ 1.4 billion
DuPont (5 year period) Financial $ 1.6 billion
Mount Carmel Health System (1 year period) Financial $ 2.4 million
Johnson and Johnson (1 year period) Financial $ 500 million
Motorola (1 year period) In-process defect levels 150 times reduction
Citibank / Global equipment Customer Satisfaction Reduced cycle time from customer placing an order to service deliver by 67%
Bank of America Customer Satisfaction Reduced customer problem by 24%

Process Management Cycle: MAP

To conduct the process improvement in process management, the first phase that needs to be done is mapping the as-is process. By mapping the processes, we are able to comprehend the essence of these processes and sub-processes, from process flow, time to start and finish a process, expense, and other resources needed in order to finish the aforementioned processes. Those resources are humans, tools, equipments, etc.

By mapping the as-is processes, we also obtain the hollistic and strong understanding about the processes, able to see the opportunities of improvement that can be done, and more importantly, able to see the impacts upon the implementation of the aforementioned improvements in that process.

Process Management Cycle: MEANSURE
The second phase is measuring the process. Measurement needs to be conducted to quantify the exact value of processes, which can be measured by these factors:

  1. Expense : How much cost expensed to execute the process from the input to output
  2. Time       : How much time consumed to execute the process from the input to output
  3. Quality   : How is the quality of the produced result from the process execution

Once all these factors measured based on the mapped as-is processes, the opportunities and ideas of improvement should be able to identify through the set of analysis tools.

Process Management Cycle: IMPROVE
The last phase of the process management cycle is Improve, where the ideas of improvement are validated and tested as a pilot project for certain period. Once the expected result succeeds, then the next step is to make the plan for the permanent implementation and control for the process sustainability and further identification of improvement.


Day 1

09.00              Introduction to GML PMX and the Award

Introduction to the Map – Measure – Improve method for process Improvement

Process Simulation Class activity: Current State

10.30 – 10.45 Morning Tea

Theory: Tools to Map processes (Value Chains, SIPOC, Swim Lanes, Value Stream Map)

Practice: Class Exercise Mapping the Process Simulation

12.30 – 13.30 Lunch

Application: Participants select a process from their workplace and develop an appropriate Map

15.00 – 15.15 Afternoon Tea

Presentation and Tuning:  Participants present their Maps,  receive feedback and fine-tune

Day 1 Ends     Day 1 Ends

Day 2

09.00              Review of Day 1

Theory: Tools to Measure processes (Data Collection Plan, Graphical and Statistical Tools)

Practice: Class exercise: Measuring the Process Simulation

10.30 – 10.45 Morning Tea

Application: Participants identify measures by developing

a Data Collection Plan for their work process

Class exercise: How to assess the accuracy and reliability of Data

12.30 – 13.30 Lunch

Application: Participants identify measures by developing a Data Collection Plan for the same process from their workplace

Presentation and Tuning: Participants present their Data Collection Plans, receive feedback and fine-tune

15.00 – 15.15 Afternoon Tea

Theory: Tools to Improving processes (Root Cause Analysis, Measuring and Sustaining Improvements)

Practice: Process Simulation Class Activity: Pilot Future State

Day 2 Ends     Day 2 Ends

Day 3

09.00              Review of Day 2

Application: Participants do Root Cause Analysis and develop Improvement Plans for the same process from their workplace

10.30 – 10.45 Morning Tea

Presentation and Tuning: Participants present their Root Cause analysis and their Improvement Plans, receive feedback and fine-tune

12.30 – 13.30 Lunch

Judging criteria are explained to the participants.

Final Presentation Preparation:

Participants prepare a set of slides to demonstrate their understanding of the MMI method and its application

Final Presentation Delivery:

Participants present their final presentations to a judging panel

15.00 – 15.15 Afternoon Tea

Award Ceremony: Prizes are given to the best presentations in the nominated categories.

Wrap Up

Day 2 Ends     Workshop End

Dr. Paul Walsh
And GML Performance Consulting
Paul Walsh is a Principal Consultant of GML Performance Consulting. He is also a Program Director of BSC and Lean Six Sigma practice at Australian Graduate School of Management, a joint venture between the University of Sydney and University of New South Wales.  In his capacity as an academic, he has published widely in research and professional management journals.

Dr Walsh is an active consultant in the areas of performance measurement, strategy deployment and process management, and has an extensive client list, such as: Singtel Optus, Uncle Tobys, BHP Biliton, Morgan Stanley, Precision Valve, BOC Gases, Zinifex Ltd, Century Oils, Steggles, NSW Treasury, Reverse Bank, St. Vincents Hospital, Link Market Services and Theiss. He has consulted extensively in Indonesia, Australia, and Singapore for both private and government organizations.

Dr Walsh has presented more than 200 public and in-house management development workshops. His workshops are part of the national professional development activities of the Australian Society of Certified Practising Accountants and Institute of Chartered Accountants.  He has been a member of the team responsible for setting the criteria for the Australian Quality Awards.

Dr Walsh has recently written comprehensive reviews on the use of the Balanced Scorecard in the Australian Defence Force and Brisbane City Council.  He has been at the forefront in developing methods to support new ways for developing performance management systems. He has influenced the way KPIs are managed in many private and public sector organizations. Dr Walsh is considered a leading authority on the Balanced Scorecard. He also serves as an academic reviewer for the International Journal of Six Sigma and Competitiveness.

Over the past 5 years, Dr. Walsh has been performing as the lead trainer for the Australian Graduate School of Management in the Green Belt operational excellence program at Singtel, a leading regional telecommunication corporation, which won 2014 IQPC Process Excellence Award as the Best Improvement Project.

Each company has to submit 1 team, which consists of 3-5 persons, Companies attending 2013-2014 PMX Training and Competition may send different participating team members in the 2015 event.
Job position:  Supervisor, Manager, Director.
From Government, Private and Public  Companies.

Seminar Information and Investment:
Without Hotel Accomodation
IDR 30.000.000 + 10% VAT for 1 Team (3 Persons )
IDR 11.500.000 + 10%  VAT (1 Person)

With Hotel Accomodation
IDR  32.500.000 + 10 % VAT for 1 Team ( 3 Persons )
IDR  13.000.000 + 10 % VAT (1 Person)
10% Disc for Early Bird, submitted  before Feb 20, 2015


  • Exclusive Partipant Kits (workshop materials & case study)
  • Free supporting MMI excel tools + templates
  • Certificate for Attendants
  • One annually-contested trophy for first  winner (piala bergilir)
  • 3 Days 2 Nites Hotel
  • Certificates of recognition for the 1st, 2nd  and 3rd Winners
  • Grand Prize 10 Milion Cash for 1st Winner.
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